Description
Pioneering the first mobile chatbot in humanitarian aid, our award-winning startup delivered trusted, multilingual asylum guidance to thousands of refugees across Europe, bridging critical information gaps and setting a new standard for digital aid.
Working closely with EU stakeholders, private partners, and asylum seekers themselves, we co-created and rapidly prototyped solutions that evolved through real-user testing.
Outcome
- Launched a Facebook Messenger chatbot, boosting engagement and accessibility.
- Uncovered user needs through in-depth interviews.
- Mapped journeys and blueprints, sharpening design and stakeholder alignment.
- Tested prototypes to refine solution.
- Built a scalable startup strategy, securing UN/UNHCR partnerships.
Awards and featured
Implementation
Featured on UNHCR’s platform, it streamlined volunteering efforts and filled a vital gap in accessible, reliable support.
Implementation
Featured on UNHCR’s platform, it streamlined volunteering efforts and filled a vital gap in accessible, reliable support.